FAQs and Application Requirements

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We prioritize clear and consistent communication. To ensure we can provide the best service possible, we primarily communicate through email and text messages. This allows us to track conversations efficiently and address your needs effectively.

Our application process ensures a smooth experience for both applicants and our team. Here’s a general overview:

1. Interested individuals submit their rental application through our website after reviewing our application requirements.
2. We process each application. Providing all requested information prevents delays and declines. Missing information may cause a decline.
3. Applications are reviewed carefully, and a decision is made on approval or decline based on our Application Requirements.
4. If approved, we’ll schedule a showing for the applicant to experience the property firsthand.
5. After viewing the property, if the applicant finds it suitable, they inform us of their interest in proceeding further.
6. In cases where there are multiple interested parties for a particular property, we compare the applications to select the most qualified applicant. This selection process ensures fairness and aligns with our commitment to finding the best match between a resident and our properties, properties we manage for property owners, or other properties we have listed.
7. Applications remain valid for 90 days. During this time, they can be considered for any property listed in our portfolio, as well as properties we manage for property owners and listed properties.
8. No Guarantee: Submitting an application doesn’t guarantee securing the property. Due to high demand, multiple individuals may apply for the same property at different stages. Since application fees are non-refundable, all submitted applications will be processed, and you can apply it towards any property listed with us for 90 days from submission.

• Submitting an application doesn’t guarantee securing a property. 
• Due to high demand, multiple individuals may apply for the same property and be at different stages in their application process. This may result in someone leasing a property before you are able to. 
• If multiple parties see a property on the same day, we give everyone time to express interest, typically until the next morning. If more than one party is interested, we review applications and select one. 
• All submitted applications will be processed, regardless of property availability, and may be used for any available properties for 90 days from when they were submitted.

• Before scheduling showings, applicants must submit their application for review and approval. Upon approval, we’ll contact you to arrange a showing. 
• Showings are usually scheduled on Mondays, Tuesdays, and Thursdays between 10:00 AM and 5:30 PM. However, if a resident currently occupies the unit, we need at least 24 hours’ notice before conducting a showing.

• Our vendors charge us for each report on applicants or co-signers, so we charge to cover those fees. 
• An application is valid for 90 days from submission and can be used for any property listed during that time.
• Application fees are non-refundable. 
• Submit only one application, as it’s usable for 90 days from the original submission date and may be used for multiple listed properties. 
• If an error occurred during the application process, such as an incorrect Social Security Number, a new application must be submitted as our vendor charges for re-processing.
• Ensure co-signers meet the co-signer application requirements and have the same no-refund policy. Don’t have them submit applications until requested.

When you apply, you must provide verifiable income documentation when submitting your rental application.

Accepted documentation examples:

• Two most recent pay stubs (name, pay rate, hours worked, pay period date range).
• Signed job offer letter acceptance letter (name, start date, anticipated monthly/yearly income).
• Social Security Benefits Letters (name, award amount, date range).
• Pension Award Letters (name, award amount, date range).
• Self-employed: submit two most recent tax returns (name, blacked-out SSN for security). 

Unapproved documentation examples:

• Bank Statements
• Venmo, Paypal, Apple Cash, or other payment apps.
• Payment screens from services such as Lyft, Uber, etc. (You can request PDF copies showing your payouts which you may submit instead. These should include your name, pay amount, and date range.)
• Pay stubs which do not clearly state name, pay rate, hours worked, or date range.
• Job offer letters which have not been signed and fully accepted by both the resident and the employer.

Helpful links:

• You can obtain your Social Security Benefits Letter using the following link from the Social Security Administration. https://www.ssa.gov/myaccount/proof-of-benefits.html
• Documentation Examples: Click Here

A co-signer must have a credit score of 680 or higher, employment with the same employer for at least 12 months, and sufficient income to cover expenses and rent. Co-signers can’t substitute an applicant’s income, except for extended education applicants. Co-signers can’t be retired. Co-signers should only submit an application if requested.

• Complete a profile on PetScreening.com, a third-party screening service, to formalize acknowledgments of our pet and animal-related policies. Wait to complete this step until you know if your application is processed. Submit the PetScreening.com profile for your pet at https://fultonmo.petscreening.com.
• PetScreening.com charges a per pet fee for their verification services. We don’t receive any incentives or kickbacks from applications submitted to them.
• Non-pet owners: Set up a free profile and acknowledge our pet policy.

If your credit score changes, you will need to reapply on our website. You will have to pay the application fee again, as we are charged each time we run reports on an applicant.

Our standard lease duration is 12 months. Exceptions are clearly specified in the property description.

A full-time student may have a qualified co-signer pay their rent during their lease. This shifts the income requirement to the co-signer.

Proof of enrollment, such as a class schedule, acceptance letter, or letter from the extended education administrative department, must be presented when applying.

We don’t hold apartments. A signed lease and paid deposit allow a maximum 7-day period before a lease begins. After 7 days, rent payments start, insurance and utilities must be active in the tenant’s name. This policy may not apply to listed properties we don’t manage.

Typically equal to one month’s rent, based on employment and credit check.

Utilities are usually not included in most of our rentals. The listing will specify the known utility provider in the utilities section. If any utilities are included, it will be clearly indicated.

To safeguard your personal belongings and the rented property, we mandate that all residents carry renter’s insurance. The minimum coverage requirement is at least $100,000. For more detailed information on obtaining qualified insurance, please consult a licensed insurance agent. 

Single-family homes are responsible for lawn care, unless otherwise specified. Multi-family residences usually include lawn care.

Most properties we manage don’t accept HUD/Section 8. Check the property description for details. For questions, email leasing@fultonmo.com. All voucher applicants must meet the same application requirements as others. As a reminder, co-signers aren’t allowed under HUD/Section 8.

We prioritize clear and consistent communication. To ensure we can provide the best service possible, we primarily communicate through email and text messages. This allows us to track conversations efficiently and address your needs effectively.

Feel free to explore the directory of utility and internet providers, as well as a list of public schools. Click Here

Please click the following link to see some quick start guides for residents including how to submit a work order and how to submit insurance. Click Here

You’re responsible for the entire lease term, but you can notify us of an early move. To verify your understanding of the process, we’ll send you a resident form to complete and sign. On the form, you’ll provide your new mailing address and the vacating date. Once we receive the form, we’ll work on advertising the apartment for rent*.

Until a new tenant has been approved and moved in, you are responsible for:

• Continuing to pay rent until the new tenant moves in. 
• Continuing to pay utilities until the new tenant moves in. 
• Continuing to keep Renter's Insurance for the property until the new tenant moves in. 
• Paying a lease break fee equal to one month of rent once a suitable tenant has been found.

*Please remember, you are ultimately responsible for finding a new resident, we advertise as a courtesy. As always, check your lease to make sure this option is available, as this policy is subject to change. 

Residents can make online payments through their resident portal for properties under our management. They can pay for free using ACH and set up auto-payments.

• Residents can conveniently submit maintenance requests through their online portal, including detailed descriptions and photos if necessary.
• We review each request to ensure validity before forwarding it to our third-party vendors during business hours.
• Most work is scheduled on weekdays between 8:00 AM and 5:00 PM.
• Some requests may require obtaining estimates or owner approval. During this time, we are happy to assist with any questions which a resident may have.
• For emergencies such as sparking, spraying, or flooding, we ask residents to call our emergency line.

• Adding a resident: Current residents should notify our office to let us know that they would like to add someone to their lease. Then the individual wishing to be added to the lease will need to submit an application for any listed property on our current listings page. If approved, an updated lease, including the new resident, will be sent to all parties for sign.
• Removing a resident: The resident who wishes to be removed will need to provide written notice. The remaining residents must submit rental applications via our website to ensure they meet the necessary application requirements on their own. If the requirements are met, a new lease will be sent out to the qualfiied residents to sign.

Before brining a pet into you residence please perform the following:

• Verify with the property management company if your property accepts pets and if there are any restrictions.
• Submit a PetScreening.com profile at https://fultonmo.petscreening.com.
• Notify us that your profile has been completed. 
• If your pet is approved by our management company, a non-refundable pet fee of $300 per pet* will be charged to your account.
• Monthly pet rent of $20 per pet* will be added to your account.
• Once these fees are paid, you can bring your pet home.

*Please consult your leasing representative, as the non-refundable pet fee or monthly pet rent rate can vary depending on the property you’re interested in or currently leasing.

• We encourage tenants to document any defects or issues within seven days of their lease commencement. This documentation will be recorded in their tenant file for future reference during the move-out process and security deposit processing.
• One of the primary functions of a security deposit is to ensure that the property is returned to its original condition when you move out. When processing security deposits, we compare the move-in notes provided at the start of the resident's tenancy with the move-out inspection. Vendors handle any necessary general cleaning, carpet cleaning, floor repairs, and other general repairs. We then collect the vendor bills and calculate the charges based on the move-in notes and move-out inspection.
• We do not mark up vendor charges; our sole objective is to ensure that the necessary work is completed to restore their resident's previous residence to its original condition.
• Please note that some vendors charge a base rate for their services. For example, if any cleaning is required—no matter how minor—a cleaning company will visit the unit. The cleaning company will charge a base rate for their visit, and if additional work is necessary, there may be further charges. These charges are the resident's responsibility. However, if for example, no cleaning is necessary, a cleaning company will not be engaged, and the resident would not incur any cleaning charges.