Resident FAQs

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We've gathered helpful local resources to help you get familiar with the area. Visit https://fultonmo.com/utility-services for a directory of local utilities, internet providers, and more.

Our Resident Quick Start Guides walk you through essential tasks like submitting maintenance requests and uploading insurance documentation. Access them at https://fultonmo.com/guides.

Your resident portal is available at https://fultonmo.com/login. From there you can make payments, submit maintenance requests, upload documents, and manage your account.

Log in to your resident portal at fultonmo.com/login to make secure payments.

Yes. Automatic payments can be enabled through your resident portal at https://fultonmo.com/login.

Log in to your resident portal at fultonmo.com/login and submit a request with a detailed description of the issue. Attaching photos helps us understand the problem and get it addressed more efficiently.

We review all requests before forwarding them to vendors and may follow up with you for additional details. Some repairs require an estimate or approval from the property owner, which can add time to the process. Once approved, work is typically scheduled on weekdays between 8:00 AM and 5:00 PM. While vendors will do their best to work around your schedule, this will not always be possible.

If maintenance staff or a vendor is unable to complete a scheduled repair because access was refused, you are responsible for any associated costs, including vendor trip fees and any damages that result from the delay. Necessary repairs need to be completed in a timely manner to keep your home in good condition.

Urgent issues such as electrical sparking, active water leaks, or flooding should be reported immediately by calling our emergency line at 573-552-9264.

If you'd like to add someone to your lease, follow these steps:

1. Notify Us: Current residents should contact our office to inform us of their intent to add a new resident.
2. Application Process: The individual wishing to be added must submit a rental application via the listings on our website.
3. Approval and Updated Lease: Upon approval, an updated lease agreement that includes the new resident will be sent to all parties for signatures.

If a resident needs to be removed from the lease, here's what to do:

1. Written Notice: The resident wishing to be removed must provide written notice to our office.
2. Application for Remaining Residents: Remaining residents must submit updated rental applications through our website to ensure they meet the necessary qualifications independently.
3. Approval and New Lease: If the requirements are met, a new lease will be issued for the qualified residents to sign.

No. Per your lease agreement, only approved applicants are permitted to reside in the home. Allowing an unapproved individual to live in the residence is a lease violation and could result in eviction proceedings.

If you need to move out early—due to a home purchase, job change, relocation, or another life event—you remain responsible for rent and all other obligations under your lease agreement.

To assist in these situations, we offer a lease break process. This is not the same as subleasing, which is not permitted. Instead, we begin marketing your home and help screen for a qualified replacement resident.

Step 1: Notify Us

Email support@fultonmo.com to request a Lease Break Agreement.

This agreement will require you to provide your intended move-out date and forwarding address.

• Keys must be returned on your move-out date.
• We must have possession of the unit to complete inspection, schedule any needed repairs or cleaning, and determine the first possible date the home can be listed.
• The Lease Break Agreement must be signed by all parties, and a one-time lease break fee equal to one month's rent must be submitted and held by our office before any marketing or showings can begin.

Step 2: Marketing and Screening

• Your residence will be listed alongside other available homes on our website.
• Applicants are screened using our standard application criteria.
• Showings are scheduled once a qualified applicant is identified.

Step 3: Lease Termination

If a new resident signs a lease and pays their deposit, your lease ends the day before their lease begins.

• The lease break fee will then be applied as payment for the lease break.
• If the unit is not re-leased before your original lease end date, the funds will be reviewed and processed along with your security deposit, in accordance with our standard refund procedures.

Ongoing Responsibilities

Until a new lease begins—or your lease ends naturally—you must:

• Continue paying rent in full and on time.
• Maintain active utilities and renter's insurance.
• Comply with all other lease obligations.

Things to Consider

• Deposits cannot be applied to rent or lease break fees.
• If your current rent is below market, the home will be advertised at market rate—but your lease break fee will still be based on your current rate.
• If you're near your lease end date, the lease break fee still applies, even if the new tenant starts during your final month—since marketing and screening begin earlier.
• There is no guarantee of when or if the unit will be re-leased.
• If your account becomes delinquent or lease terms are not followed, we may suspend marketing efforts.
• Your security deposit will be processed within 30 days of the official lease termination date.

All policies are subject to change.

Before bringing any animal into your residence, please follow these steps:

Verify Animal Policy:

• Contact our office to confirm if your property allows household pets and any restrictions (e.g., breed, size, or number of pets, typically limited to a maximum of 3 pets per property).

Submit an Animal Profile:

• Complete a profile for your animal at https://fultonmo.petscreening.com.
• Provide vaccination records and veterinarian information when creating the profile.
• Incomplete profiles will be declined.

Notify Us:

• Inform us once your PetScreening.com animal profile has been submitted for review.

Approval and Fees:

• If your household pet is approved, a non-refundable pet fee of $300 per household pet will be added to your account.
• A monthly pet rent of $20 per household pet will also be charged.
• Once the required fees are paid, your animal is permitted to live in the residence.

Note: PetScreening-approved assistance or service animals are permitted in residences and are not subject to standard household pet fees.

Please consult your leasing representative, as pet fees and monthly pet rent may vary by property. Contact us for details specific to your lease agreement at support@fultonmo.com.

When processing security deposits, we compare the move-in notes provided at the start of your tenancy with the move-out inspection. Vendors handle any necessary cleaning, carpet cleaning, floor repairs, and general repairs. We collect the vendor bills and calculate charges based on what changed between move-in and move-out.

No. We do not mark up vendor charges. Our objective is to ensure the necessary work is completed to restore the residence to its original condition.

Some vendors charge a base rate for their services regardless of the scope of work. For example, if any cleaning is required — no matter how minor — a cleaning company will visit and charge a base rate for that visit. If no cleaning is necessary, no cleaning company will be engaged and no cleaning charges will apply.

We encourage all residents to document any defects or existing issues noted during their move-in and notify our office within the timeframe stated in their lease agreement. Submit this documentation to our office, and it will be recorded in your resident file for reference during the move-out process.